Privacy policy

Last updated: 17-12-2024

1. Introduction

We are committed to protecting the privacy and security of our customers and site visitors, including you. The purpose of this Privacy Policy is to inform you about how we collect, use, and share your personal information through our website, across our related platforms, and when you interact with our customer service channels. We value your trust and strive to protect your personal information with transparency and integrity. This policy outlines our practices and your options regarding the personal data we gather and your rights to control that information.

2. Information collection

We collect various types of information to provide and improve our services. This information includes:

- We collect personal information that you voluntarily provide when make a purchase or contact us directly. his information may include your name, address, email address, telephone number, and any other details you choose to provide.
- When you make purchases, we collect transactional information, including your payment details. However, all financial information is processed by our trusted payment processors, and we do not store your credit card information.
- We may also collect demographic information such as your age, gender, and preferences that help us tailor our services and better understand our customer base. 

We use this information to enhance your shopping experience, manage our customer relationship, and improve our product offerings. All data collection is conducted in accordance with applicable laws and regulations, ensuring your personal information is handled securely and responsibly. 

3. How information is collected

We collect information through a variety of methods to ensure we can provide and enhance the services we offer to you: 

- We gather information that you voluntarily provide when you make a purchase, participate in promotional activities, or communicate with us directly. This includes any information you enter on forms or communicate in interaction with our website and directly with us.
- As you interact with our website, we automatically collect technical data about your equipment, browsing actions, and patterns. This information is gathered using cookies, server logs, and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies. 
- Occasionally, we may receive personal data about you from various third parties and public sources such as social media platforms (when you choose to link them with our service), marketing partners, and analytics providers.

4. Use of information

The information we collect serves multiple purposes, each aimed at enhancing our services and your experience. Here's how we use the information: 

-We use your personal and transactional information to process and fulfill orders, manage payments, and provide you with the products and services you request.
-Your information helps us to respond effectively to your customer service requests and support needs. The more we know about you, the better we can tailor our support to meet your expectations. 
-We use information to personalize your experience on our site, showing content and product offerings that are tailored to your preferences. 
-With your consent, we may use your information to send you newsletters, special offers, and other marketing communications that we believe may be of interest to you. You can opt-out of receiving these communications from us at any time.
-Your information helps us improve and innovate our products and services, including testing, research, analysis, and product development. 
-We use information to enhance the security of our services, including monitoring and preventing any fraudulent activity on our site, and ensuring integrity and security of our systems. 

5. Data sharing and disclosure

For the legitimate purposes of providing our services we might share and disclose your personal information with third parties. This may occur in any of the following circumstances: 

- Third party service providers that support us in (but not limited to) payment processing, shipping, webhosting, marketing and advertisements. 
- In the event of a merger, acquisition, reorganization, or sale of assets, personal information may be shared or transferred as part of the transaction. Usually, the new owners will continue to be bound by the pre-existing privacy policy, unless otherwise stated.

9. Data retention

We are committed to only retaining your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. The length of time for which we retain information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws.
- We keep your personal information for as long as you maintain an account with us or as otherwise necessary to provide you with our services. We also retain personal data for a period of time necessary to comply with our legal obligations (such as tax and sales laws and for warranty purposes).
- If you have agreed to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us. 

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Once the retention period expires, personal data shall be deleted or anonymized. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.

10. Children's privacy

We recognize the importance of protecting the privacy and safety of children. Our website and services are not intended for children under the age of 16, and we do not knowingly collect personal data from children under this age. If we become aware that a child under 16 has provided us with personal data, we will take steps to remove such information and terminate the child's account.

Parents and guardians are encouraged to take an active role in their children's online activities and interests. If you believe that we might have any information from or about a child under the age of 16, please contact us at bysatrangi@hotmail.com, and we will make efforts to delete the information from our databases promptly.

We strongly advise against minors using our website without parental consent and supervision, and we request that such use only occur with the full awareness and consent of the child's parents or legal guardians.

11. Changes to the privacy policy

We reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any personal data. This Privacy Policy was last updated on the date indicated at the top of this page. Any changes to our Privacy Policy will become effective upon posting of the revised policy on the Website. We will notify you of any significant changes to our Privacy Policy and indicate at the top of the policy when it was most recently updated. Your continued use of our website after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy. 

12. Contact us

If you have any questions, concerns, or comments about our Privacy Policy or the practices of this site, you are encouraged to contact us. We welcome your feedback and are here to assist with any issues or concerns you might have regarding your personal data.

Email: You can reach us via email at bysatrangi@hotmail.com for any privacy-specific concerns or queries.